Credit Monitoring Services: A How-To Guide

Organizations are not, generally, required to offer services to consumers whose information was involved in a breach.1 Nonetheless, many organizations choose to offer credit reports (i.e., a list of the open credit accounts associated with a consumer), credit monitoring (i.e., monitoring a consumer’s credit report for suspicious activity), identity restoration services (i.e., helping a consumer restore their credit or close fraudulently opened accounts), and/or identity theft insurance (i.e., defending a consumer if a creditor attempts to collect upon a fraudulently opened account and reimbursing a consumer for any lost funds). In addition, if you do offer one of these services a 2014 California statute and a 2015 Connecticut law prohibits you from charging the consumer for them. …

credit monitoring